Shipping policy

Shipping Policy

At Purrrcathoodie, we work to process and deliver every order as quickly as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, product launches, high-volume periods, or other unexpected circumstances.

Once your order has been shipped, you will receive tracking information when available.

Shipping & Delivery Time

Depending on your location, shipping carrier, and current order volume, delivery may take approximately 7–30 business days after your order has been processed.

Most orders may arrive sooner, but we ask customers to allow up to 30 business days for delivery.

Delivery estimates are not guaranteed. Delays may occasionally occur because of weather, carrier disruptions, customs processing, holidays, incorrect addresses, or other circumstances outside our control.

1-Day Cancellation Policy

You may request to cancel or modify your order within 24 hours of placing it.

To request a cancellation, contact us at purrrcathoodie@outlook.com as soon as possible and include your order number.

After the 24-hour cancellation period, we cannot guarantee that an order can be cancelled because it may already be processing, prepared for shipment, or shipped.

However, we understand that unexpected situations happen. If you contact us after the 24-hour period, we are happy to review your situation individually. If your order has not yet been processed or shipped, we may still be able to help. Approval of late cancellation requests is not guaranteed and will depend on the status of the order and the circumstances.

Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation. Carrier tracking systems may occasionally take several days to display movement.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact purrrcathoodie@outlook.com immediately. We will try to update the address before the order ships, but changes cannot be guaranteed once processing has begun.

Purrrcathoodie is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your order has not arrived within 30 business days, please contact us so we can review the tracking information and help determine the next appropriate step.

If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, your building's mail area, and the shipping carrier before contacting us.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Where applicable, these charges are normally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Separate Shipments

If your order contains multiple items, they may occasionally be shipped separately. If this happens, you may receive more than one tracking number or receive items on different days.

Contact Us

For questions about shipping, tracking, address changes, or order cancellations, contact:

Purrrcathoodie
purrrcathoodie@outlook.com

We understand that unusual situations can happen and will always try to work with customers reasonably when possible.