Refund policy

Return and Refund Policy

At Purrrcathoodie, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

Returns

To be eligible for a return, your item must be in the same condition in which you received it. It must be unworn, unused, unwashed, free from pet hair, stains, odors, or damage, and returned with any original packaging or tags that came with the product.

To start a return, contact us at purrrcathoodie@outlook.com with your order number and the reason for your return. Please do not send products back before contacting us and receiving return instructions.

Returns sent to us without first requesting a return may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service when returning an item. Purrrcathoodie is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at purrrcathoodie@outlook.com.

Please include your order number and clear photos showing the issue. Once reviewed, we will work with you to provide an appropriate replacement, refund, or other solution.

Non-Returnable Items

Items that have been worn, washed, damaged after delivery, altered, stained, or covered in excessive pet hair cannot be returned. Items marked as final sale are also not eligible for return unless required by applicable law.

For hygiene reasons, we reserve the right to refuse returns that are not in resellable condition.

Exchanges

If you need a different size or color, contact us at purrrcathoodie@outlook.com. The fastest way to receive another item may be to return the original item and place a new order once the return has been approved.

Exchange availability depends on current inventory.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow several business days for your bank, credit card provider, PayPal, or other payment provider to process and post the refund.

Processing times after a refund is issued are controlled by your payment provider and may vary.

Order Cancellations

If you need to cancel or change an order, email purrrcathoodie@outlook.com as soon as possible. We cannot guarantee cancellations or changes once an order has entered processing or has already been shipped.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address. If an order is returned because of an incorrect address, refusal of delivery, or another delivery issue caused by information provided at checkout, additional shipping charges may apply before the order can be resent.

Contact Us

If you have any questions about a return, refund, damaged item, or your order, contact:

Purrrcathoodie
Email: purrrcathoodie@outlook.com

We will respond as soon as possible and work to resolve your issue.